Achieving Operational Excellence Through People Training course  - LD9107

Introduction:

At the British Training Center, we believe that achieving operational excellence is not merely about systems and processes but deeply rooted in the engagement and empowerment of people. This advanced-level course is designed to help leaders and managers unlock the potential of their teams, fostering an environment of continuous improvement and excellence.

Training Objectives and Impact:
By the end of this program, participants will be able to:

• Implement strategic frameworks to enhance operational excellence.
• Cultivate a culture of continuous improvement through people-centric practices.
• Develop leadership skills that drive team engagement and productivity.
• Apply effective change management techniques to achieve organizational goals.

Targeted Competencies and Skills:

• Strategic Thinking and Decision-Making
• Leadership and Team Development
• Change Management and Innovation
• Performance Measurement and Optimization
• Communication and Influence

Target Audience:

• This course is ideal for senior managers.
• Team leaders.
• HR professionals.
• and operational heads who aim to drive excellence through effective people management.

Course Content:
Unit One - Foundations of Operational Excellence Through People:

• Understanding Operational Excellence
• Definition, importance, and core principles.
• Role of People in Achieving Excellence
• Employee engagement, motivation, and contribution.
• Case Studies
• Examples of organizations that achieved excellence through people-centric approaches.

Unit Two - Leadership and Organizational Culture:

• Leadership Styles for Operational Excellence
• Transformational, transactional, and situational leadership.
• Building a High-Performance Culture
• Core values, behaviors, and rituals.
• Developing Leaders Within the Organization
• Succession planning and leadership development programs.

Unit Three - Performance Management and Continuous Improvement:

• Setting Clear Goals and Expectations
• SMART objectives and key performance indicators (KPIs).
• Feedback Mechanisms and Performance Appraisals
• Constructive feedback, 360-degree reviews.
• Continuous Improvement Processes
• Lean, Six Sigma, and Kaizen methodologies.

Unit Four - Change Management and Innovation:

• Understanding Change Dynamics
• The change curve, resistance to change, and overcoming barriers.
• Strategies for Effective Change Implementation
• Communication plans, stakeholder engagement, and training.
• Fostering Innovation
• Creating a culture of innovation and continuous learning.

Unit Five - Communication and Team Dynamics:

• Effective Communication Strategies
• Active listening, clarity, and persuasion.
• Team Building and Collaboration
• Creating cohesive teams, managing conflicts, and leveraging diversity.
• Empowering Teams for Success
• Delegation, empowerment, and recognition strategies.